Frequently Asked Questions (FAQs)

Welcome to OB Tech

Welcome to the OB Tech FAQ page. Here you'll find answers to the most frequently asked questions about our products, orders, shipping, payments, warranty, and customer support. If you need further assistance, our team is always here to help.

 

General Questions

Q: What is OB Tech?

A: OB Tech is your trusted destination for smartphones, tablets, smartwatches, mobile accessories, laptops, home appliances, and professional mobile repair services. We are committed to providing genuine products, competitive prices, and excellent customer support across Pakistan.

Q: Where is OB Tech located?

A: OB Tech operates both as an online store and a retail shop. Our retail store is located at Shop #11 & 12, Afzal Apartment, National Stadium Road, KDA Scheme 1 Extension, Kathiawar CHS, Karachi 75300, Pakistan. Customers can visit our store or shop online from anywhere in Pakistan.

Q: Can I visit your physical store?

A: Yes. Customers are welcome to visit our retail store to purchase products, explore our latest collection, or get professional mobile repair services.

Q: What are your business hours?

A: Business Hours

• Monday: 11:00 AM – 12:00 AM
• Tuesday: 11:00 AM – 12:00 AM
• Wednesday: 11:00 AM – 12:00 AM
• Thursday: 11:00 AM – 12:00 AM
• Friday: 3:00 PM – 12:00 AM
• Saturday: 11:00 AM – 12:00 AM
• Sunday: 3:00 PM – 12:00 AM

 Q: How can I contact OB Tech?

 A: You can contact our customer support team by calling or messaging us on +92 300 2222522. You can also visit our retail store during business hours for assistance.

 Q: Do you sell original products?

A: Yes. We are committed to offering genuine and high-quality products. Customer satisfaction and product authenticity are our top priorities.

Q: Do you have both an online and a retail store?

A: Yes. OB Tech operates both as an online store and a physical retail shop. Customers can shop online from anywhere in Pakistan or visit our retail store in Karachi.

Q: What products does OB Tech offer?

A: OB Tech offers smartphones, tablets, smartwatches, mobile accessories, laptops, home appliances, audio products, and professional mobile repair services.

Q: Why should I choose OB Tech?

A: OB Tech is committed to providing genuine products, competitive prices, reliable customer support, and a smooth shopping experience. Our goal is to build long-term trust with every customer.

Shipping & Delivery

 

Q: Do you deliver across Pakistan?

A: Yes. OB Tech delivers products all across Pakistan through trusted courier partners to ensure safe and reliable delivery.

Q: Which courier services do you use?

A: We work with multiple trusted courier companies, including leading delivery partners across Pakistan. The courier is selected based on your location to ensure fast and secure delivery.

Q: How long does delivery take?

A: Delivery times may vary depending on your location:

• Karachi: Usually within 1–2 business days.
• Other cities in Pakistan: Usually within 3–4 business days.

Q: Do you offer same-day delivery in Karachi?

A: Yes. Same-day delivery may be available for urgent orders within Karachi, depending on product availability, order time, and delivery location. Please contact us before placing your order to confirm availability.

Q: Is shipping free?

A: Shipping charges are calculated based on your order and delivery location. However, we may offer free shipping on selected high-value orders or promotional offers.

Q: How can I track my order?

A: Once your order has been dispatched, we will provide you with the courier tracking details so you can easily monitor your shipment until it reaches your doorstep.

Q: What if my order is delayed?

A: While we always aim to deliver orders on time, delays may occasionally occur due to weather conditions, public holidays, or courier-related issues. Our support team will keep you updated and assist you until your order is delivered.

Payments

 

Q: What payment methods do you accept?

A: OB Tech accepts multiple secure payment methods, including Cash on Delivery (where available), bank transfer, Easy Paisa, Jazz Cash, and other approved payment options.

Q: Is Cash on Delivery (COD) available?

A: Yes. Cash on Delivery (COD) is available for selected locations across Pakistan. Availability may vary depending on your city and order value.

Q: Can I pay through Easy Paisa or Jazz Cash?

A: Yes. Customers can conveniently make payments through Easy Paisa and Jazz Cash. Payment details will be shared after order confirmation.

Q: Do you accept bank transfers?

A: Yes. We accept direct bank transfers. Once your order is confirmed, our team will provide you with the bank account details for payment.

Q: Is my payment information secure?

A: Yes. We value your privacy and ensure that all payment information is handled securely. Customer information is never shared with unauthorized third parties.

Q: When should I complete my payment?

A: For prepaid orders, payment should be completed after order confirmation. Your order will be processed once the payment has been verified.

Q: Will I receive a payment confirmation?

A: Yes. Once your payment is received and verified, our team will confirm your order and begin processing it for shipment.

Warranty & Returns

 

Q: Do your products come with a warranty?

A: Yes. Warranty availability depends on the product and brand. Products with an official manufacturer warranty will clearly mention the warranty details on the product page.

Q: Do you offer a warranty on mobile repair services?

A: Yes. Selected repair services include a service warranty. The warranty period depends on the type of repair or replacement part used. Please contact our team for specific warranty information.

Q: Can I return or exchange a product?

A: Yes. Returns or exchanges may be accepted under specific conditions. The product must be unused, in its original condition, and returned with all original packaging and accessories.

Q: What should I do if I receive a damaged or incorrect product?

A: If you receive a damaged, defective, or incorrect product, please contact our customer support team immediately with your order details and clear photos. We will review the issue and provide the appropriate solution as quickly as possible.

Q: Are all products eligible for return?

A: No. Certain products may not be eligible for return or exchange due to hygiene, manufacturer policies, or product type. Please review the product details or contact our support team before placing your order.

Q: How can I claim a warranty?

A: To claim a warranty, please contact OB Tech with your order information and a description of the issue. Our team will guide you through the warranty verification and claim process 

Products

 

Q: Are your are products original?

A: Yes. We are committed to offering genuine and high-quality products from trusted brands to ensure customer satisfaction.

Q: Do you sell PTA-approved smartphones?

A: Yes. We offer PTA-approved smartphones where applicable. Product listings clearly mention the PTA status to help customers make informed purchasing decisions.

Q: Do you sell used phones?

A: Yes. We offer both brand-new and selected pre-owned devices. The condition of each product is clearly mentioned on its product page.

Q: Can I order products online and pick them up from the store?

A: Yes. Customers can place an order online and choose to collect it from our retail store after confirmation from our team.

Q: Do product prices change?

A: Yes. Product prices may change due to market conditions, exchange rates, or supplier pricing. The latest price is always displayed on our website.

Privacy & Security

 

Q: Is my personal information safe? 

A; Yes. We value your privacy and never share your personal information with unauthorized third parties. Customer data is handled securely and only used to process orders and provide support.

Q: Are online payments secure?

A: Yes. We follow secure payment practices and recommend customers only make payments through our official payment methods shared by the OB Tech team.

Contact Us

Q: How can I contact OB Tech?

A: You can contact us by phone, WhatsApp, or by visiting our retail store. Our customer support team is always ready to assist you with product inquiries, orders, and after-sales support.

Q: What is your contact number?

A: You can reach us at +92 300 2222522 during our business hours.

Q: What are your business hours?

A: Our business hours are:

Monday – Thursday: 11:00 AM – 12:00 AM
Friday: 3:00 PM – 12:00 AM
Saturday: 11:00 AM – 12:00 AM
Sunday: 3:00 PM – 12:00 AM

Q: Where is your retail store located?

A: OB Tech
Shop #11 & 12, Afzal Apartment,
National Stadium Road, KDA Scheme 1 Extension,
Kathiawar CHS, Karachi 75300, Pakistan.

Q: Can I visit your store before placing an order?

A: Absolutely! Customers are welcome to visit our retail store to explore products, compare options, and receive expert assistance before making a purchase.